Refund policy

Refund Policy

Last updated: August 30, 2026

Thank you for shopping at FolliPulse.store. We want you to be completely satisfied with your purchase. Please read our refund policy carefully.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale
  • Downloadable or digital products
  • Personal care items that have been opened or used

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us to arrange an exchange.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item). Original shipping fees are non-refundable.

How to Initiate a Return

To initiate a return or request a refund, please contact our support team:

Please include your order number and reason for the return in your message. Our team will respond within 1–2 business days.